Shipping policy
Shipping Times
Estimated delivery times vary by product, supplier location, and destination country.
Typical Delivery Estimates
| Region | Estimated Delivery |
|---|---|
| United States | 5–15 business days |
| Canada | 7–20 business days |
| Europe | 7–20 business days |
| Middle East | 10–25 business days |
| Australia & New Zealand | 10–25 business days |
| International Orders | 10–30 business days |
Please note these are estimates, not guaranteed delivery dates.
Multiple Shipments
Because products may come from different suppliers or warehouses, your order may arrive in separate packages at different times.
This is normal with multi-supplier fulfillment.
Tracking Information
Tracking information is provided whenever available.
Please allow:
- 2–7 business days for tracking updates after shipment
- Additional time for international carrier scans
Some lower-cost international shipping methods may offer limited tracking visibility.
Shipping Fees
Shipping costs are calculated at checkout based on:
- Product weight
- Supplier location
- Destination country
- Shipping method selected
From time to time, Reset Grove may offer free shipping promotions.
Customs, Duties & Taxes
International customers may be responsible for:
- Customs duties
- Import taxes
- VAT
- Additional carrier fees
These charges are determined by your local customs authority and are not controlled by Reset Grove.
We are not responsible for delays caused by customs processing.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
the customer may be responsible for reshipping costs.
Lost, Delayed, or Stolen Packages
If your package appears delayed, lost, or marked as delivered but cannot be found:
- Check with neighbors or building management
- Contact the shipping carrier
- Reach out to us at support@resetgrove.com
We will do our best to assist you, but Reset Grove cannot guarantee replacement or refunds for packages marked as successfully delivered by the carrier.
Shipping Delays
While we work hard to deliver orders quickly, delays can occasionally happen due to:
- Customs inspections
- Weather conditions
- Carrier disruptions
- Supplier processing delays
- High seasonal demand
We appreciate your patience and understanding.
Contact
For shipping-related questions, contact:
Reset Grove Support
info@resetgrove.com
Response time is typically within 1–2 business days.