Refund policy
Return & Refund Policy for Reset Grove
Effective Date: May 6, 2026
Welcome to Reset Grove. We want you to feel confident shopping with us. Because many of our products are fulfilled through trusted third-party suppliers and dropshipping partners, including suppliers sourced through Spocket, our return and refund policy is designed to stay fair, practical, and transparent for both customers and suppliers.
Returns & Refunds
1. Eligibility for Returns
You may request a return or refund if:
- Your item arrived damaged
- Your item arrived defective
- You received the wrong product
- Your item was significantly different from the description
- Your order was lost in transit
To qualify, you must contact us within 7 days of delivery.
Requests made after this window may not be eligible for refund or replacement.
2. Non-Returnable Items
Due to hygiene, supplier restrictions, and the nature of certain wellness and lifestyle products, the following items are generally non-returnable unless damaged or defective:
- Opened personal care products
- Used items
- Consumables
- Customized or made-to-order products
- Certain home wellness items
- Clearance or final sale products
3. Return Conditions
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- Photos or videos may be required for verification
- Proof of purchase is required
We reserve the right to deny returns that do not meet these conditions.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email us at:
Include:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A brief description of the issue
We will review the claim and, if approved, provide either:
- A replacement
- Store credit
- A partial refund
- A full refund
depending on the situation.
5. Return Shipping
Because Reset Grove works with multiple fulfillment partners and suppliers, customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
In some cases, suppliers may not require the product to be returned before issuing a refund or replacement.
Do not send items back without contacting us first.
6. Refund Processing
Approved refunds are processed back to the original payment method.
Please allow:
- 5–10 business days for processing
- Additional time depending on your bank or payment provider
Shipping fees are generally non-refundable unless the issue was caused by us or the supplier.
7. Order Cancellations
Orders may only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
8. Lost Packages
If tracking shows your package as delivered but you did not receive it:
- Please first contact the shipping carrier
- Verify the shipping address entered at checkout
- Contact us for assistance
Reset Grove is not responsible for packages lost due to incorrect addresses provided by the customer.
9. Chargebacks & Fraud Prevention
We reserve the right to dispute fraudulent chargebacks and may request additional verification for suspicious refund requests.
10. Contact Us
For any return or refund inquiries, please contact:
Reset Grove Support
info@resetgrove.com
We aim to respond within 1–2 business days.